Shipping & Returns Policy

Last updated: February 4, 2026

This policy applies to orders placed on michaeltoddbeautycare.com.

Shipping

Processing Time

Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays). During peak seasons, promotions, or holidays, processing and delivery may take longer.

Estimated Delivery Times

• United States: Usually arrives within 3–8 business days after shipping.
• International: Usually arrives within 7–14 business days after shipping (varies by destination and customs).

Shipping Rates

Shipping rates (and any free-shipping thresholds, if applicable) are shown at checkout and depend on your delivery address and order total.

Customs, Duties, and Taxes (International)

International orders may be subject to import duties, taxes, and customs fees charged by your local government. These charges are not included in the item price or shipping cost and are the customer’s responsibility.

Address Accuracy

Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible. We’ll do our best to help, but we can’t guarantee changes once an order has been processed.

Tracking

Once your order ships, you will receive a confirmation email with tracking information (when available). Tracking may take up to 24–48 hours to update after the label is created.

Delivery Issues

Delayed Packages

Delivery times are estimates and may be affected by carrier delays, weather, holidays, or high-volume periods. If your package appears delayed beyond the normal window, please contact us and we’ll assist.

Lost or Missing Packages

If tracking shows “delivered” but you haven’t received your package, please check with household members, neighbors, and your local carrier first. If it still can’t be located, contact us and include your order number.

Damaged Items

If your order arrives damaged, please email us within 48 hours of delivery with your order number and clear photos of the product and packaging so we can help resolve the issue.

Returns & Refunds

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible products. If you’re not satisfied, you may request a return within 30 days of receiving your order.

How to Request a Return

1. Email us at michaeltoddbeautycare@gmail.com with your order number.
2. Tell us which item(s) you’d like to return and the reason for the return.
3. We’ll reply with the next steps and return instructions.

Return Shipping

Unless required by law or stated otherwise, return shipping costs are the customer’s responsibility. Original shipping fees (if any) are generally non-refundable.

Refund Timing

Once your return is received and inspected, approved refunds are typically issued back to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Exchanges

If you need an exchange, contact us and we’ll advise the fastest option based on availability and your location.

Contact

If you have any questions about shipping, delivery, returns, or your order status, contact our support team:

• Brand: Michael Todd Beauty
• Email: michaeltoddbeautycare@gmail.com
• Website: michaeltoddbeautycare.com